Shipping Policy for Buckmacon

Last Updated: 2025.09.27

At Buckmacon, we are committed to delivering your men’s and women’s apparel and accessories in a timely, reliable manner while offering transparent shipping information. This Shipping Policy outlines our processes for order processing, delivery timelines, shipping costs, and related details. By placing an order on our website (www.buckmacon.com), you agree to the terms of this policy.

1. Order Processing

1.1 Processing Timeline

After you receive your Order Confirmation email (sent once we’ve verified your payment and confirmed product availability), we will begin processing your order. Standard order processing takes 1–3 business days (excluding weekends, holidays, and unforeseen delays).

1.2 Processing Exceptions

In rare cases, processing may take longer than 3 business days. This can occur if:

  • The product is temporarily out of stock (we will notify you via email of any backorders and provide an estimated restock date).
  • We need additional information to verify your order (e.g., confirmation of shipping address, payment details).
  • There is a high volume of orders (e.g., during sales events, holiday seasons).

We will always communicate with you promptly if there are any delays in processing your order.

2. Delivery Timelines

2.1 Standard Delivery

Once your order is processed and shipped, delivery will take an estimated 6–12 business days, regardless of your location (domestic or international). This timeline begins from the date your order is marked “Shipped” (you will receive a Shipping Confirmation email at this stage).

2.2 Delivery Timeline Notes

  • Business days exclude weekends (Saturday, Sunday) and major holidays (e.g., Christmas, New Year’s Day, Thanksgiving).
  • Delivery timelines are estimates, not guarantees. Delays may occur due to factors beyond our control, including but not limited to:
  • Customs clearance procedures (for international orders—processing times vary by country and can add 1–3 additional days).
  • Weather conditions (e.g., storms, natural disasters) that disrupt shipping carriers.
  • Carrier delays (e.g., high package volume, logistical issues).
  • We are not liable for delays in delivery, but we will work with our shipping partners to resolve issues and provide updates whenever possible.

3. Shipping Costs: Global Free Shipping

We offer free shipping on all orders worldwide, with no minimum purchase requirement. This includes:

  • Domestic orders (within the United States).
  • International orders (to all countries where we currently ship—see Section 5 for excluded regions).
  • No hidden fees, surcharges, or additional costs for shipping. The total price you see at checkout (in USD) is the final amount you pay, with all shipping costs covered by Buckmacon.

4. Shipping Partners and Tracking

4.1 Shipping Carriers

We partner with trusted global shipping carriers (e.g., UPS, USPS, DHL, FedEx) to ensure your orders are delivered safely and efficiently. The specific carrier used for your order will depend on your location, package size, and shipping volume, but all carriers meet our standards for reliability and tracking capabilities.

4.2 Order Tracking

Once your order is shipped, we will send a Shipping Confirmation email to the address associated with your account. This email includes:

  • A unique tracking number.
  • A link to the carrier’s website, where you can enter the tracking number to view real-time updates on your package’s location and delivery status.
  • Estimated delivery date (as provided by the carrier).

We recommend checking the tracking link regularly for updates, especially as your package approaches its delivery date.

5. Shipping Destinations

5.1 Eligible Countries

We ship to most countries worldwide. During checkout, you can select your country from the dropdown menu to confirm if we deliver to your location.

5.2 Excluded Regions

We cannot ship to the following regions due to logistical restrictions, customs regulations, or shipping carrier limitations:

  • Countries subject to international trade sanctions or embargoes.
  • Remote territories, islands, or regions with limited shipping infrastructure (e.g., some small Pacific islands, conflict zones).

If your location is excluded, you will be notified during checkout, and you will not be able to complete your order.

6. Shipping Address Requirements

6.1 Accurate Addresses

You are responsible for providing a complete, accurate shipping address (including street name, house/apartment number, city, postal code, and country). Incomplete or incorrect addresses may lead to:

  • Delivery delays.
  • Return of the package to Buckmacon (at the carrier’s discretion).
  • Additional costs to re-ship the package (if you request it after the package is returned).

6.2 Address Changes

If you need to change your shipping address after placing an order, contact us immediately at [email protected]. We can only modify the address if your order has not yet been shipped. Once the order is marked “Shipped,” we cannot alter the address, and you will need to coordinate with the shipping carrier directly.

7. Missing or Lost Packages

7.1 Reporting a Missing Package

If your tracking information shows your package as “Delivered” but you have not received it, or if the package is stuck in transit for more than 3 business days beyond the estimated delivery date:

  1. Check with neighbors, building management, or mailrooms—packages are sometimes left with them.
  2. Contact our customer service team at [email protected] within 7 days of the estimated delivery date. Include your order number, tracking number, and a detailed description of the issue.

7.2 Resolution for Lost Packages

We will investigate the missing package with the shipping carrier. If the carrier confirms the package is lost, we will:

  • Reship the same product(s) to you for free (if available).
  • Issue a full refund (in USD) to your original payment method—whichever you prefer.

We cannot process claims for missing packages if you report the issue more than 14 days after the estimated delivery date.

8. Customs and Duties (International Orders)

8.1 Customs Responsibilities

For international orders, your package may be subject to customs duties, taxes, or fees imposed by your country’s government. These charges are not included in your order total (we only cover shipping costs) and are your sole responsibility.

8.2 Customs Clearance

You may be required to provide additional documentation (e.g., identification, proof of purchase) to clear your package through customs. Failure to comply with customs requirements may result in the package being held, returned to Buckmacon, or destroyed (per local regulations). We are not liable for packages delayed or seized by customs.

9. Contact Us

If you have questions about our Shipping Policy, need updates on your order’s shipping status, or need help with a shipping-related issue, please contact our customer service team:

Email: [email protected]

Response Time: We aim to reply to all shipping inquiries within 2–3 business days.

By placing an order with Buckmacon, you acknowledge that you have read and understood this Shipping Policy and agree to its terms.