Refund Policy for Buckmacon

Last Updated: 2025.09.27

At Buckmacon, we want you to feel confident in your purchase of our men’s and women’s apparel and accessories. This Refund Policy outlines the terms and conditions for requesting a refund, including eligibility requirements, processing timelines, and exceptions. By making a purchase on our website (www.buckmacon.com), you agree to comply with this policy.

1. Refund Eligibility

To qualify for a refund, your return must meet the following criteria:

  • Timeframe: The request for a refund must be initiated within 60 days of the delivery date of your order. We cannot process refunds for requests made after this 60-day window.
  • Product Condition: The product(s) being returned must be in unused, unworn, and undamaged condition, with all original tags, labels, and packaging intact. This includes:
  • No signs of wear, stains, or alterations (e.g., hemmed pants, cut tags).
  • Original dust bags, boxes, or accessory pouches (if included with the product).
  • Proof of Purchase: You must provide a valid order number (found in your Order Confirmation email) when requesting a refund. We cannot process refunds without verifying your original purchase.

1.1 Non-Eligible Items

The following items are not eligible for refunds under any circumstances:

  • Custom or personalized products (e.g., monogrammed jackets, made-to-measure apparel) unless they are defective or damaged upon receipt.
  • Products that have been used, worn, altered, or damaged due to improper care (e.g., shrinking from incorrect washing, tears from rough use).
  • Gift cards (Buckmacon gift cards are non-refundable and non-transferable, except where required by law).

2. How to Request a Refund

Follow these steps to initiate a refund:

  1. Contact Customer Service: Send an email to our support team at [email protected]. In the email, include:
  • Your full name and contact information (matching the details on your order).
  • Your order number.
  • The name and quantity of the product(s) you wish to refund.
  • A brief explanation of why you are requesting a refund (e.g., “product doesn’t fit,” “changed mind”).
  • (Optional) Photos of the product(s) if you are reporting a defect or damage.
  1. Receive Return Authorization: Our customer service team will review your request within 2–3 business days. If approved, we will send you a Return Authorization (RA) number and a pre-addressed return shipping label (for eligible returns).
  • Note: While we offer free global shipping for orders, return shipping costs are your responsibility unless the refund is due to our error (e.g., wrong product shipped, defective item). In such cases, we will cover all return shipping costs.
  1. Ship the Product(s) Back: Package the product(s) securely, attach the RA number to the outside of the package (failure to include the RA number may delay processing), and ship the return to the address provided in the RA email. We recommend using a trackable shipping method to ensure the package reaches us—we are not liable for lost or misdirected return shipments.

3. Refund Processing Timeline

Once we receive and inspect your returned product(s):

  • We will verify that the product(s) meet the refund eligibility criteria (Section 1). This inspection typically takes 1–2 business days after the return is delivered to our warehouse.
  • If the return is approved, we will process your refund within 5–10 business days of inspection.
  • Refunds will be issued in the original payment currency (USD) and credited back to the same payment method used for the original purchase. For example:
  • If you paid with a credit card, the refund will be applied to that card.
  • If you paid via PayPal, the refund will be sent to your PayPal account.

3.1 Refund Delays

Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider:

  • Credit card issuers typically take 3–7 business days to post the refund to your account.
  • PayPal refunds are usually visible within 1–2 business days.
  • If you do not see the refund after the 10-day processing window plus your payment provider’s typical timeframe, contact us at [email protected] with your refund reference number (provided in our refund confirmation email).

4. Special Cases

4.1 Defective or Damaged Products

If you receive a product that is defective (e.g., broken zipper, loose stitching) or damaged (e.g., torn fabric, stained material) upon delivery:

  • Notify us within 7 days of receiving the order (include photos of the defect/damage in your email).
  • We will cover all return shipping costs and process your refund within the standard 5–10 business days, or offer a replacement product (if available) at no additional cost—whichever you prefer.

4.2 Incorrect Products

If we accidentally ship you the wrong product (e.g., you ordered a size M jacket but received a size L), contact us within 7 days of delivery. We will:

  • Send a pre-paid return label for the incorrect product.
  • Ship the correct product to you for free (with expedited processing, if possible) or process a full refund—your choice.

4.3 Canceled Orders

If you cancel an order before it has been shipped, we will process a full refund within 5–10 business days of cancelation. If the order has already been shipped, you will need to follow the standard refund process (Section 2) once you receive the product.

5. Refund Exceptions and Limitations

  • Shipping Costs: For refunds requested due to “change of mind” or “size mismatch” (not our error), we do not refund any original shipping costs (though we offer free shipping on orders, this cost is absorbed by Buckmacon and cannot be reversed).
  • Exchange vs. Refund: If you prefer to exchange a product (e.g., for a different size or color) instead of a refund, contact us at [email protected]—we offer free exchanges within the 60-day return window, subject to product availability.
  • Lawful Compliance: This Refund Policy is subject to applicable local, state, and international laws. If a law in your jurisdiction requires a longer return window or different refund terms, those legal requirements will take precedence.

6. Contact Us

If you have questions about our Refund Policy, need help initiating a refund, or want to follow up on a pending refund, please contact our customer service team:

Email: [email protected]

Response Time: We aim to reply to all refund-related inquiries within 2–3 business days.

By purchasing from Buckmacon, you acknowledge that you have read and understood this Refund Policy and agree to its terms.